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Customer Name Selection in Kwikfit's Enquiry Processing

Overview​

In Kwikfit’s enquiry processing, the Customer Name field dynamically adjusts based on two main factors:

  • The Rate Card Type associated with the customer
  • The Account-level Setting useDirectPaybillName

This approach enables Kwikfit to assign either the primary customer name or the direct paybill name accurately, depending on the payment context.

Customer Name Selection Criteria​

1. Using "Customer Name for Direct Paybill"​

Kwikfit should assign the Customer Name for Direct Paybill when the customer has a ViSN Hybrid rate card and the useDirectPaybillName setting is enabled. This ensures that direct payment scenarios use the paybill name as intended.

Conditions for Selecting "Customer Name for Direct Paybill":​

  • Rate Card Type: ViSN Hybrid - Customer’s Network and DI Network
  • Account-level Setting: useDirectPaybillName set to true

If both of these conditions are met, the Customer Name for Direct Paybill will be saved in the enquiry record.

2. Using "Customer Name" (Primary Name)​

In all other cases, Kwikfit will save the Customer Name (primary name) for the enquiry, regardless of the direct paybill configuration. This maintains standard naming for non-direct payment enquiries.

Conditions for Selecting "Customer Name" (Primary Name):​

  • Rate Card Type: Any type other than ViSN Hybrid - Customer’s Network and DI Network
  • Account-level Setting: useDirectPaybillName set to false

If either of these conditions is met, the system will save the primary customer name for the enquiry record.

Status: Approved
Category: Protected
Authored By: Jeyakumar Arunagiri on Nov 14, 2024
Revisions